Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at latestthingeshop@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at latestthingeshop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at latestthingeshop@gmail.com.

The Refunds & Returns Policy applies to all products purchased from Latest Thing, subject to the following conditions:

1. General Returns:

1.1 Intact Condition:

Returns are accepted for any reason within 14 days of the purchase date, provided that the item is in its original condition and packaging, unused and undamaged.

2. Returns for Delivered Products:

2.1 Changes in Size/Color/Type:

You may request changes in size, color, or type of the product within 14 days from the day it was delivered to you.

2.2 Process for Exchange:

To proceed with an exchange, we will arrange with sending the new product at a cost of EUR 5 payable by cash on delivery. You are required to hand over the product for return to the same distributor who is responsible for the delivery of the replacement.

2.3 Condition of Returned Product:

Please ensure that the returned product is in the same condition as you received it, including its original packaging and must be unused. We do not accept returns or changes for items that have been washed, used, or lack proper packaging.

3. Returns for Store Pickup Orders:

3.1 Changes in Size/Color/Type:

You may request changes in size, color, or type of the product within 14 days from the day it was collected.

3.2 Condition of Returned Products:

Please ensure that the returned product is in the same condition as you received it, including its original packaging and must be unused. We do not accept returns or changes for items that have been washed, used, or lack proper packaging.

4. Defective Products:

4.1 Returns for Defective Products:

If you receive a defective product, you may return it within 14 days from the day you received your order.

4.2 Return Process:

To initiate a return for a defective product, please include the purchase receipt in the package.

5. Refunds:

5.1 Refund Process:

If you prefer a refund instead of a product replacement, it generally takes 5-10 working days from the day we receive your request to process the refund amount to your card or bank account.

Please note that all returns are subject to inspection and approval before a refund or exchange is issued.

For any further assistance regarding refunds and returns, please contact our customer support team.